Bedbug Treatments
For the Hospitality and Hotel Industry
- Your room will be out of rotation for only 72 hours, including the day we treat it.
- Only one treatment is needed. No furnishings have to be removed or discarded. We've never had a re-infestation in a hotel room that we have treated, so you can have confidence in the problem being resolved.
- Our technicians will not wear company logos, and equipment used for the treatment is transported in a nondescript suitcase. We have methods of keeping odors at a minimum to persons in the hallway and adjoining rooms.
- We can arrange codes with your staff so the word "bedbug" is not mentioned at a front desk or out in the lobby. We know you want to avoid a page from the front desk, "The bedbug company is here."
- Our employees have already signed a non-disclosure agreement regarding homes or businesses that they treat.
You are obviously in a sensitive position when a guest reports being bitten, but there is a lot you can do before that happens. Everyone, including housekeeping, hotel engineers and front desk employees, should know how management would like the situation handled.
The following provides more information related to bedbugs in hotels and how American Pest Control is equipped to help you.
PROCESSES & PROCEDURES
A guest should be the last person who informs you that bedbugs are present in one of your rooms.
American Pest Control can train housekeeping and engineering staff to look for bedbug evidence in the course of their routine duties. In many cases, someone on staff may have seen something before a guest report but didn't know what they were looking at and/or had no procedure follow.
To minimize damage to your reputation, procedures for reporting and dealing with a possible infestation should be in place well before an incident occurs.
Provide your staff a reporting procedure that includes the 3 Q's:
- Quarantine - Whether reported by a guest or housekeeping, the room should remain untouched until American Pest Control arrives. The room should not be occupied, sheets should not be changed, and nothing should be removed from the room.
- Quiet - Discussions with the guest or staff should be taken out of public areas immediately and discreetly.
- Quick - The room (and possibly neighboring rooms, depending on construction) should be treated expediently to stop any possibility of spreading the infestation.
Declare an amnesty policy. It is not uncommon for staff to unwittingly bring bedbugs in from their home. When they see how alarmed staff and management are about a bedbug problem, they keep the information of infestation at home to themselves out of fear of losing their job. We recommend, as part of the training, that you ask them report any bedbug infestation where they live with a promise of no reprisals. If the hotel is willing to pay for a treatment, the expense could be much less than repeated and unexplained bedbug infestations in your hotel.
Get employees to sign a non-disclosure form specifically regarding bedbug infestation. It may seem like common sense that they should not tell friends and family or the media about bedbugs at the hotel, but signing the disclosure with penalty of termination will reinforce the consequences.
Plan ahead. If it hasn't happened at your hotel yet, it will. Prepare ahead and line up your Pest Professional, so a bedbug emergency can be dealt with as a matter of course rather than in emergency mode.
What if a guest who is booked for a continued stay thinks s/he has found bedbugs?
You will want to be as accommodating as possible, while limiting your liability. Unless they have actually seen a bedbug, offer them another room so that you can have the room checked by a professional to determine if bedbugs are the problem. Offer to advise them of the results of that inspection. If American Pest Control is your source, we will gladly interact with the guest after our inspection to assure them that 1) bedbugs were not the problem or 2) in the event bedbugs were found, we can communicate with them and reduce their anxiety. At that time, we may advise you to offer them the option of having their clothing laundered or dry cleaned and treating their luggage.
We hope you will consider allowing American Pest Control to aid you in preparing this situation. If it has happened at your hotel or you would like to avoid it, American Pest Control has a prevention plan that may be of interest to you.
Residential Bedbug Treatment
- The Bedbug Elimination 100% Guarantee
- Dos and Don'ts If You Have Bedbugs
- Bedbug Health Concerns
- How Bedbug Infestations Occur
- Bedbug Detection
- Bedbug Facts and Fiction
- Fascinating Bedbug Biology
- Bedbug Treatments Offered By Our Competitors
- Getting Ready for the Bedbug Treatment
- Travel Tips For Preventing Bedbugs
